Help & Support

Go to Sign in and choose Create Account. Fill in your details, choose your province and then your school. We email you a link: click it to confirm your email address, and your account is ready.

Check your spam or junk folder for an email from noreply@arista.co.za. If nothing has arrived after 10 minutes, contact us and we’ll help you finish signing up.

On the Sign in page, click Forgot password? and enter your email address. We send you a link to choose a new password. The link can only be used once, so request a new one if it has expired.

Choose your province first, then start typing your school’s name. If it still isn’t there, choose “My school isn’t listed” and type its name. Arista checks it and adds it.

Sign in and open My Profile. Your province and school must match. Your ID number and SACE number can only be changed by Arista, so contact us if either is wrong.

Open Courses, choose a course and a date, and click Enrol. You’ll get a confirmation email, and the invoice goes to your school’s finance department.

Yes. Principals and staff with group-booking access can use Group Bookings to book several colleagues from the same school at once. For groups of 7 or more, Arista confirms the price before the invoice is sent.

Shortly before the course starts, 30 minutes before. The course page shows whether a date is still open.

Please contact us and Arista will move your booking. Bookings can’t be moved from your account.

Open My Registrations and click Cancel. You can cancel up to 72 hours before the course starts. After that a booking can’t be cancelled, and anyone who doesn’t attend is charged in full.

Fees aren’t refunded. If you’ve paid and you cancel in time, your school receives a credit note to use on a later booking.

Once the invoice for a group booking has been sent, it is final. Removing people doesn’t reduce it, and a paid group booking isn’t refunded or credited if it is cancelled.

Your school’s finance department, using the finance contact given when booking. The school is responsible for paying for training.

Invoice is payable upon presentation. Use the invoice number as your payment reference and send proof of payment to finance@arista.co.za.

Sign in, open My Registrations and click Invoice next to the booking.

Yes. Contact us and we’ll send your school a statement of account, or a list of everything still unpaid.

We email you the link to join before the session starts. Check your spam folder if it hasn’t arrived by the morning of the session.

Attend at least 65% of the session. Your certificate then appears under Your certificates on My Registrations, ready to download.

Yes, each course earns 10 SACE professional development points, and Arista sends the attendance register to SACE. Make sure the SACE number on your profile is correct.

We cannot load your CPTD points unless you are registered on the SACE CPTD system. To register, go to www.sace.org.za. If you run into a problem, please contact SACE directly.